Communication is the key in transportation, it takes time to call each individual carrier when there is a change to any of your shipping arrangements. Example, Lets say you have 3 loads delivering to a customer using 3 carriers, your customer initially wants them 1 Monday 1 Tuesday 1 Wednesday, appointments are set. Now for whatever the reason, customer is not ready for it, whether has changed the schedule, the appointments need to be changed, you have 1 person to communicate that change with, not 3 carriers, and your customer also has just 1 person to deal with as well. We specialize in communication and will make sure your customer clearly understands what changes were necessary and how you want us to communicate that to them.If your freight brokerage company does not communicate well with your customers this can be devastating to your business.